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Orders and Shipping
All artistic mugs and wall prints are made to order.
Orders are typically processed within 1–3 business days before shipping.
During high-demand periods, processing times may be slightly longer.
Estimated delivery times vary depending on location:
Usa: 3–7 business days
International: 4–9 business days
Shipping times are estimates and may vary due to carrier delays or customs processing.
Shipping costs are calculated at checkout.
We offer free shipping on orders of 3 items or more, when applicable.
Once your order ships, you will receive a tracking number via email.
Please ensure your shipping address is accurate. 5omsa is not responsible for delays or losses caused by incorrect addresses provided at checkout.
International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
If you need to swap an item
Refund & Returns Policy
We accept returns or replacements in the following cases:
The item arrives damaged
The product is defective
You receive the wrong item
To be eligible, you must contact us within 7 days of delivery and provide:
Your order number
A clear photo of the issue
A brief description of the problem
Because our mugs and wall prints are made to order, we do not accept returns for:
Change of mind
Incorrect address provided at checkout
Minor color variations due to screen differences
If your request is approved, we may:
Issue a replacement at no extra cost
Provide a full refund to your original payment method
Refunds are typically processed within 5–10 business days depending on your payment provider.
If your package arrives visibly damaged, please take photos before discarding packaging. This helps us resolve the issue quickly.
For return requests, contact us at:
contact@5omsa.com
We are committed to resolving issues fairly and efficiently.