Pricing Policy:
THE PURCHASE PRICES DISPLAYED AT THE TIME OF ORDERING ARE THE ONLY GUARANTEED PRICES. ITEM PRICES MAY BE CHANGED AT ANY TIME BY 5OMSA WITHOUT NOTICE.
ALL PRICES ARE SHOWN IN TND, INCLUDING VAT. THEY DO NOT INCLUDE ANY SHIPPING COSTS THAT MAY APPLY TO YOUR ORDER. THESE SHIPPING COSTS WILL BE ADDED AND CALCULATED, IF APPLICABLE, DURING YOUR ORDER BASED ON YOUR DELIVERY COUNTRY.
THE DISPLAYED PRICES ARE ONLY VALID FOR PURCHASES IN TUNISIA.
Order:
YOUR SHOPPING CART IS EQUIVALENT TO YOUR ORDER FORM.
ANY ORDER REQUIRES THE ENTRY OF A CERTAIN NUMBER OF ESSENTIAL INFORMATION FOR ITS PROPER INVOICING AND DELIVERY. 5OMSA CANNOT BE HELD RESPONSIBLE FOR ERRORS ON YOUR PART IN ENTERING YOUR DELIVERY DETAILS THAT WOULD RESULT IN AN INABILITY TO DELIVER YOUR ORDER.
ONCE CONFIRMED, ANY ORDER CANNOT BE CANCELED WITHOUT THE EXPLICIT CONSENT OF 5OMSA.
AT EACH STAGE OF PROCESSING YOUR ORDER, YOU WILL BE AUTOMATICALLY INFORMED BY EMAIL PROVIDED THAT THE ADDRESS YOU PROVIDED DURING YOUR REGISTRATION IS VALID.
ALL INFORMATION REGARDING THE DELIVERY OF YOUR ORDER, INCLUDING ITS TRACKING NUMBER, WILL ALSO BE COMMUNICATED TO YOU BY EMAIL. THIS INFORMATION WILL ALSO BE AVAILABLE IN YOUR PERSONAL SPACE (“MY ACCOUNT”) ON THE 5OMSA WEBSITE.
PAYMENT OF THE FULL PRICE OF THE SHOPPING CART IS MADE UPON DELIVERY.
ONCE THE ORDER IS CONFIRMED, 5OMSA MAKES EVERY EFFORT TO PROCESS, PREPARE, AND SHIP YOUR ORDER WITHIN A MAXIMUM OF 2 BUSINESS DAYS. HOWEVER, 5OMSA CANNOT BE HELD RESPONSIBLE FOR ANY UNFORESEEN ADDITIONAL DELAYS THAT MAY LENGTHEN THE PROCESSING TIME OF YOUR ORDER BEFORE SHIPMENT. ONCE YOUR ORDER IS HANDED OVER TO THE DELIVERY SERVICE PROVIDER YOU HAVE CHOSEN, 5OMSA NO LONGER HAS CONTROL OVER THE DELIVERY TIMES.
Deliveries:
THE DELIVERY OF YOUR ORDER WILL BE MADE TO THE ADDRESS YOU PROVIDED.
FOR ANY DELIVERY TO YOUR HOME, WORKPLACE, OR ANY ADDRESS YOU PROVIDED, IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE PACKAGE CAN BE PERSONALLY HANDED TO YOU. 5OMSA WILL CONSIDER ANY PACKAGE MARKED AS “DELIVERED” TO THE CORRECT ADDRESS BY THE CARRIER AS NOT SUBJECT TO ANY CLAIM BY THE BUYER REGARDING A DELIVERY FAILURE.
IT IS ALSO YOUR RESPONSIBILITY TO CHECK THE CONDITION OF THE PACKAGE UPON RECEIPT. 5OMSA PAYS PARTICULAR ATTENTION TO ITS PACKAGING TO ENSURE YOUR ORDER IS PROTECTED. IF YOU NOTICE DAMAGED PACKAGING UPON DELIVERY, IT IS YOUR DUTY TO FILE A CLAIM WITH THE CARRIER. 5OMSA WILL ASSIST YOU IN THIS PROCESS BUT CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGE TO THE PACKAGE DURING TRANSPORT.
IN CASE OF UNUSUALLY LONG DELIVERY TIMES, YOU SHOULD CONTACT POST WORLDWIDE EXPRESS FOR FURTHER INFORMATION. IF NECESSARY, YOU CAN CONTACT 5OMSA BY EMAIL FOR ASSISTANCE IN LOCATING YOUR PACKAGE.
DELIVERY TIME EXCEEDANCES CANNOT GIVE RISE TO DAMAGES, WITHHOLDINGS, OR ORDER CANCELLATIONS IN PROGRESS, IN CASE OF TOTAL OR PARTIAL STRIKES, INTERNAL OR EXTERNAL TO THE COMPANY, BLOCKAGES OF MEANS OF TRANSPORT OR SUPPLY, GOVERNMENTAL OR LEGAL RESTRICTIONS.
Withdrawal/Return:
YOU HAVE A PERIOD OF FOUR (4) DAYS FROM THE RECEIPT OF YOUR ORDER BY POST WORLDWIDE EXPRESS TO WITHDRAW AND RETURN THE ITEM. BEYOND THIS PERIOD, 5OMSA RESERVES THE RIGHT NOT TO REFUND THE CONCERNED ITEMS.
ANY RETURN REQUEST MUST BE MADE BY CONTACTING US BY EMAIL AT CONTACT@5OMSA.COM. YOU MUST THEN SPECIFY YOUR ORDER NUMBER, THE ITEMS YOU WISH TO RETURN, AND THE REASON FOR YOUR RETURN.
AFTER PROCESSING BY OUR CUSTOMER SERVICE, A LABEL TO PRINT AND STICK ON THE PACKAGE WILL BE SENT TO YOU BY EMAIL ALONG WITH THE RETURN INSTRUCTIONS.
IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE PACKAGING ADEQUATELY PROTECTS THE ITEMS YOU RETURN TO US. RETURN SHIPPING COSTS WILL BE BORNE BY THE CUSTOMER.
ANY ITEM RETURNED TO US WITHOUT COMPLYING WITH THESE INSTRUCTIONS WILL NOT BE ELIGIBLE FOR A REFUND.
ANY GARMENT RETURNED TO US IN A CONDITION OTHER THAN ITS ORIGINAL STATE WILL NOT BE ELIGIBLE FOR A REFUND. ALL OUR GARMENTS ARE METICULOUSLY INSPECTED BY HAND BEFORE BEING SHIPPED AND WE GUARANTEE THEIR ORIGINAL CONDITION. THEREFORE, WE WILL NOT ACCEPT ANY RETURNED GARMENT SHOWING ANY SIGN OF USE BY YOU.
ONCE RECEIVED AND INSPECTED BY OUR CUSTOMER SERVICE AND IF THE ABOVE CONDITIONS ARE MET, 5OMSA WILL PROCEED TO A FULL REFUND, EXCLUDING SHIPPING COSTS, OF THE ITEM AMOUNT. THIS AMOUNT WILL BE RE-CREDITED VIA A 5OMSA GIFT VOUCHER.
ANY RETURN MADE WITHOUT FOLLOWING THE PROCEDURES DESCRIBED IN THIS PARAGRAPH WILL NOT BE ELIGIBLE FOR A REFUND (NOTABLY, DIRECT RETURNS WITHOUT PRIOR REQUEST).
Warranty:
5OMSA IS NOT THE MANUFACTURER OF THE PRODUCTS SOLD ON ITS WEBSITE.
THEREFORE, IN CASE OF DAMAGE CAUSED BY A PRODUCT OR PACKAGING DEFECT, ONLY THE MANUFACTURER’S LIABILITY CAN BE SOUGHT BY THE CUSTOMER.
Personal Data Protection:
5OMSA GUARANTEES THAT PERSONAL DATA PROVIDED BY A USER AND/OR VISITOR IS PROTECTED AGAINST ANY ILLEGAL ACTIVITY, SUCH AS MISUSE OF PERSONAL DATA, ALTERATION OR DESTRUCTION OF PERSONAL DATA, IDENTITY THEFT, FRAUD. THE DISCLOSURE OF A USER’S IDENTITY TO ANOTHER IS ONLY REVEALED IN CASE OF PROCEEDINGS BETWEEN THEM.
USERS AND VISITORS AGREE NOT TO DISCLOSE THEIR PERSONAL DATA, NOR THE PERSONAL DATA OF A THIRD PARTY IF IT HAS BEEN MADE AVAILABLE TO THEM, AND MUST IMMEDIATELY INFORM 5OMSA IN CASE OF VIOLATIONS.
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