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FAQ
Find answers to common questions about our products, services, and policies.
Orders & Payments
5omsa specializes in artistic ceramic mugs and modern wall art prints designed for bold personalities and contemporary spaces.
We accept secure payments through major credit/debit cards and trusted payment providers available at checkout.
Because our mugs and wall prints are made to order, cancellations or modifications must be requested within 3 hours of placing the order.
Shipping
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and carrier performance.
Yes. We offer free shipping on orders of 3 items or more when applicable.
Yes. Once your order ships, you will receive a tracking email with delivery details.
Product Questions
Yes. All our ceramic mugs are dishwasher safe and microwave safe for everyday use.
Unless stated otherwise, prints are delivered unframed. Frames shown in images are for display purposes only.
Our wall art prints are produced on premium art paper using fade-resistant, high-definition inks.
We aim for accurate representation, but slight color variations may occur due to screen differences.
Returns & Refunds
If your product arrives damaged or defective, contact us within 7 days with photos, and we will arrange a replacement or refund.
Because our products are made to order, we do not accept returns for change of mind.