The delivery time for your order depends on various factors such as your location, shipping method chosen, and product availability. Once your order is placed, you will receive an estimated delivery time during the checkout process. You can also track the status of your order for real-time updates.

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may return it within 30 days of receiving it for a refund or exchange. Please ensure that the item is in its original condition with all tags attached. Certain exclusions may apply, so please review our full returns policy.

If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is shipped.

You can easily track the status of your order by logging into your account and navigating to the “Order History” section. Alternatively, you can use the tracking information provided in the shipping confirmation email to track your package through the carrier’s website.

You can reach our customer support team via email at contact@5omsa.com, or by filling out the contact form on our website. Our dedicated team is available to assist you with any questions or concerns you may have regarding your order, product inquiries, or general assistance.

If you’ve entered an incorrect shipping address, please contact our customer support team as soon as possible. We’ll do our best to update the shipping address before your order is shipped. However, once the order has been processed and shipped, we may not be able to make changes.

We offer international shipping to many countries around the world. During the checkout process, you can select your country from the list of available shipping destinations. If you encounter any issues with shipping to your country, please contact our customer support team for assistance.

Depending on the items ordered and their availability, your order may be shipped in multiple packages. You will receive separate tracking information for each package, allowing you to monitor their delivery status individually. We strive to consolidate items into as few packages as possible to minimize shipping costs and environmental impact.