Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time for your order depends on various factors such as your location, shipping method chosen, and product availability. Once your order is placed, you will receive an estimated delivery time during the checkout process. You can also track the status of your order for real-time updates.
Creating an account is simple. Just click on the “Sign Up” or “Create Account” button on the website’s homepage or during the checkout process. Follow the prompts to enter your details such as name, email address, and password. Once completed, you’ll have access to exclusive offers, order history, and faster checkout in the future.
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is shipped.
You can easily track the status of your order by logging into your account and navigating to the “Order History” section. Alternatively, you can use the tracking information provided in the shipping confirmation email to track your package through the carrier’s website.
For security reasons, we do not store credit card information on our servers. All transactions are processed through secure payment gateways to ensure the safety of your personal and financial information.
Sales tax is applied based on your shipping address and local tax regulations. The final sales tax amount will be calculated during the checkout process and displayed before you confirm your order.
We offer international shipping to many countries around the world. During the checkout process, you can select your country from the list of available shipping destinations. If you encounter any issues with shipping to your country, please contact our customer support team for assistance.
Depending on the items ordered and their availability, your order may be shipped in multiple packages. You will receive separate tracking information for each package, allowing you to monitor their delivery status individually. We strive to consolidate items into as few packages as possible to minimize shipping costs and environmental impact.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may return it within 30 days of receiving it for a refund or exchange. Please ensure that the item is in its original condition with all tags attached. Certain exclusions may apply, so please review our full returns policy.
We apologize for any inconvenience caused. Please contact our customer support team immediately with your order number and details of the incorrect item received. We’ll arrange for the correct item to be shipped to you as soon as possible, and provide instructions for returning the incorrect item.
We’re sorry to hear that your order arrived damaged. Please contact our customer support team within 3 days of receiving your order, and provide photos of the damaged item(s) along with your order number. We’ll work with you to resolve the issue by offering a replacement or a refund.
Once your return has been authorized by our customer support team, you will receive instructions via email on where to send the item(s) back. Please follow these instructions carefully to ensure that your return is processed smoothly.
You can reach our customer support team via email at contact@5omsa.com, or by filling out the contact form on our website. Our dedicated team is available to assist you with any questions or concerns you may have regarding your order, product inquiries, or general assistance.
If you’ve entered an incorrect shipping address, please contact our customer support team as soon as possible. We’ll do our best to update the shipping address before your order is shipped. However, once the order has been processed and shipped, we may not be able to make changes.
We strive to process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact our customer support team immediately. We’ll make every effort to accommodate your request, but please note that orders that have already been processed or shipped may not be eligible for changes or cancellation.
Yes, you can pre-order certain items that are sold out or on backorder. Pre-ordering allows you to reserve the item before it becomes available and secure your purchase. Please note that the estimated availability date will be provided on the product page, and your order will be shipped as soon as the item is in stock.